Use Your Customer Service Skills Working In Retail Pharmacy

PT_Inforgraphic_Landing_Page_4.jpgCustomer service skills working in retail pharmacy are essential.

Are you an expert barista? A stellar grocery clerk? Do you treat customers in a way that leaves them with smiles on their faces?

And just one more thing… are you looking for a career change?

If you’re nodding your head right about now, let me ask you this: have you considered a new career working as a retail pharmacy technician?

You see, as someone who knows how to get customers singing your praises, you already own one of the top pharmacy technician skills needed to work in retail pharmacy – your customer service savvy!

Why Retail Pharmacies Want to Hire Pharmacy Technicians with a Customer Service Background

The average retail pharmacy serves hundreds of patients every day.

Just look at popular retail pharmacy, Walgreens. This employer reports filling over 894 million prescriptions (including immunizations) in 2015.

Chances are, you may’ve been one of those customers!

With these kinds of huge customer numbers, it comes as no surprise that Walgreens – and other retail pharmacies just like them – need to hire pharmacy technicians who have the ability to provide a great customer experience.

Time and time again.

How You’ll Use Your Customer Service Skills Working in Retail Pharmacy

One of a  retail pharmacy technician’s major job duties is helping patients in person and over the phone with their questions, inquiries, and requests.

As a pharmacy technician, your customer service skills will be put to use in more ways than greeting customers with a smile and few friendly few words.

Curious as to how your customer service skills would come into play?

Here are just a few daily pharmacy technicians duties where customer service is essential:

  • Receiving payments from customers for their prescriptions
  • Protecting patients by following pharmacy infection control policies and protocols
  • Handling customer complaints and concerns
  • Engaging the patient in the treatment process
  • Building trust with the patient through effective communication
  • Respecting the patient’s time

Why Your Customer Service Experience Is One of the Top Pharmacy Technician Skills You Can Have

A  well-rounded pharmacy technician not only needs the technical knowledge gained through attending a comprehensive pharmacy technician program, like the one offered by Bay Area Medical Academy, but they also need the customer service chops to fully  carry out the duties and demands of the job.

The knock-on effects of failing to provide the kind of service a customer expects can be devastating for a retail pharmacy.

Yes, patients will get their prescriptions filled elsewhere, and are they’re also likely to tell other people about their bad experience.

Indeed, recent customer service research shows that 13% of people will tell 15 or more people if they receive unsatisfactory customer service.

All of this goes to show – believe it or not – how customer service is really one of the top pharmacy technician skills in retail pharmacy today.

In Conclusion…

If you feel like you’ve served enough coffee, bagged enough groceries, and attended enough fitting rooms, but still want to have a career where providing great customer service is essential provide – a new career as a pharmacy technician could be worth investigating.

If you think being a pharmacy technician would be a great career move for you – why don’t you let us know where you picked up your customer service skills!


BAMA is proud to partner with Walgreens to provide students with a 240-hour, on-the-job
clinical pharmacy technician externship at one of the largest drugstore chains in the US.

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